Frequently Asked Questions

Do I need a business number to buy from you?

No.

Do you provide samples?

We do not have a department assigned to this. Hence, it is to the discretion of the sales reps to provide you with a feeler.

Is it possible to have a better price than the one listed?

It is possible that a price agreement be reached if the the current purchase or the yearly sum on a specific product is substantial. On the other hand, it is important to note that all our products are already established at discounted and often non-adjustable prices.

How do I know if a product is a regular item?

Our classification of items now indicates with a 0 after the dash if a item is regular. Example 6402-03 indicates that this item can be re-ordered while 6402-3 is a unique item.

Which method of payment do you accept?

Our online portal accepts all credit cards as well as visa/debit cards. We do not accept PayPal or direct transfer. In store you can pay by Visa, Mastercard or cash. Checks will be accepted only by accounts that have pre-established payment terms with us.

What is your return policy?

We accept the return of 10m+ pieces in their original state (unwashed or cut) within 30 days of purchasing.

What are your delays to replenish items out of stock?

The origin of our fabrics varies a lot and therefore the deadlines as well. The average is 2-4 weeks. If you are waiting for a shipment, it is recommended to write an order placed in B/O with our staff. We will communicate with you upon its completion.

What is your shipping transit time?

We try our best to ship within 1 to 2 days upon receipt of order.

Is there parking on site?

There is parking on St-Laurent on both sides of the street and on the north side, directly at the entrance to our parking lot there are 6 spaces reserved for our customers. Arrive at the opening to make sure you have a place!

When are you open?

Monday to Friday from 8:30am-5:00pm, Saturday 9:00am-4:00pm. We are closed June 24th, July 1rst, on Labour Dayy + the week between The 25th and January 1st. All other holidays are subject to reduced staff.